The products are covered by a conformity guarantee enabling the Customer to return defective products or products that are not as ordered. The Customer has a period of 24 months from the effective delivery of the product to make a claim under the conformity guarantee.
To this end, the Customer informs the Seller that the product is not as ordered within a period of 2 months from the date this is noted. Unless proved otherwise, any problem that appears within 5 months after delivery to the Customer is presumed to exist at the time of delivery; after this time, the Customer must provide proof that the problem existed on the date of delivery of the product concerned. The Customer can make claims by contacting the Customer Service (email@example.com) and by sending the products back to the Seller along with the form attached to the delivery note.
In all cases, if the Customer’s claim is justified and achievable, the Seller will, if applicable, repair or replace the product concerned for free Reimbursements are paid using the payment method utilised to place the order as soon as possible However, reimbursement will only be made when the product returned has been received by the Seller. If the Customer’s claim is not justified, the Seller will inform the Customer of the reasons for its refusal and, as chosen by the Customer, the product will be made available in the Seller’s warehouse or shipped to the address indicated by the Customer, at the Customer’s cost.
For any question related to orders made on the Website, the Customer can contact the Customer Service: firstname.lastname@example.org