Right of withdrawal
The customer has the right to terminate its contract with the Seller , without penalty and without giving any reason , within fourteen ( 14 ) days from the day of receipt of goods purchased on www.too2late.com
To withdraw the contract you can fill the Withdrawal form (in accordance with module art. 49, para 4 of the Consumer Code) and send it to: firstname.lastname@example.org
The Seller will send you an email to confirm you that your withdrawal request has been received. If the Customer chooses an alternative way to communicate his/her withdrawal, the burden of proving the proper and timely exercise of the right of withdrawal, will fall to the Customer. Once the withdrawal right has been exercised, the Customer must return the products to the Seller delivering them to the carrier within fourteen (14) days of service since when the Customer has notified the Seller's decision to terminate the contract. The products must be delivered to the following address:
Red Pill S.r.l. - Via Milano, 50 - 25064 - Gussago (BS) - Italy - C.F. e P.Iva: 03772180984
The Customer has a period of 14 days, starting from the day he/she takes physically possession of the ordered products, to give them back at his expenses. If the last day of the terms coincides with a public holiday, a Saturday or a Sunday, the terms will expire on the next business day.
The delivery of the notice of withdrawal and of its products before the expiration of the terms of withdrawal must be able to be proved (for example, with a postal receipt).All products have to be securely enclosed in a package as TOO LATE cannot accept damaged products. The returned products must be intact and complete, not stained or dirty and must not have been washed or worn, and in the original undamaged packaging. The right of withdrawal is not applicable to products which packaging has been opened.
The Seller will refund the customer the full price of the returned products, including delivery costs through the means of payment used by the customer when ordering. The reimbursement will only be made when the products returned have been received by the Seller.
For security and peace of mind, TOO LATE strongly suggests sending insured registered post as we are not liable for loss of returned parcels.
The products are covered by a conformity guarantee enabling the Customer to return defective products or products that are not as ordered. The Customer has a period of 24 months from the effective delivery of the product to make a claim under the conformity guarantee. To this end, the Customer informs the Seller that the product is not as ordered within a period of 2 months from the date this is noted. Unless proved otherwise, any problem that appears within 5 months after delivery to the Customer is presumed to exist at the time of delivery; after this time, the Customer must provide proof that the problem existed on the date of delivery of the product concerned. The Customer can make claims by contacting the Customer Service (email@example.com) and by sending the products back to the Seller along with the form attached to the delivery note. In all cases, if the Customer’s claim is justified and achievable, the Seller will, if applicable, repair or replace the product concerned for free Reimbursements are paid using the payment method utilised to place the order as soon as possible However, reimbursement will only be made when the product returned has been received by the Seller. If the Customer’s claim is not justified, the Seller will inform the Customer of the reasons for its refusal and, as chosen by the Customer, the product will be made available in the Seller’s warehouse or shipped to the address indicated by the Customer, at the Customer’s cost.
For any question related to orders made on the Website, the Customer can contact the Customer Service: firstname.lastname@example.org
If you wish to make an exchange, please contact TOO LATE in advance (always) at email@example.com communicating to our operator (via e-mail) your order number, the model / color / size of the wrong product you have purchased and the model / color / size of the product you would like in return.
Our operator will take care of the request and inform you if the request can be accepted, based on different conditions (e.g. availability of the new product requested in the warehouse)
In case of product exchange (size, color, model) the “management and shipping costs” (return) of the product you wish to exchange will be at your expense.
TOO LATE allows the return of a product purchased on the website www.too2late.com in order to make an exchange (size, color, model ...) only provided that this product:
- has not been altered or damaged in any way
- includes undamaged packaging, which are part of the product itself
- be returned within 15 days from the receiving of your order
After receiving the product (s) to be exchanged, TOO LATE will inspect the product (s) to verify that all the above conditions have been met. Otherwise you will receive an e-mail from our operator if the exchange request cannot be accepted because the above conditions have not been met.